Summary of Refund Terms
Our ability to provide refunds for travel services depends entirely on the specific supplier (airline, hotel, tour operator) policies and the type of service booked.
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Request Timing: All refund requests must be submitted to TOURNEST in writing via email at [Customer Service Email] as soon as possible.
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Supplier Rules Apply: Refunds are governed by the cancellation and refund policies of the respective travel suppliers. We are bound by their terms.
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Service Fees: Our administrative service fees for processing cancellations are non-refundable.
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Processing Time: Once a supplier confirms a refund, the processing time can vary, typically taking [Number] business days to be credited back to your original form of payment.
Note: Penalties and cancellation fees may be applied by the supplier and/or TOURNEST. We will inform you of these charges before processing the cancellation.